Help before you start a trial.
This page is for prospects and teams not yet signed in. Use it to understand how Zektrx works, check integrations and billing, and ask onboarding questions before you start. Existing customers should use in-app support where possible so requests include workspace context.
Onboarding & rollout
Get the right structure for company profiles, users/roles, templates and workspace setup.
Demos for your workflow
See RAMS, document control, planners, stock and site operations mapped to your day-to-day.
Integrations enquiries
Microsoft/Google, Autodesk APS, finance connectors and storage workflows.
Enterprise & custom plans
Security, procurement, SLAs, API access and custom workflows.
Pricing & billing questions
Trial, plan limits, annual billing, add-ons and upgrade paths.
General questions
Anything else you want to confirm before signing in.
Before you message us
Faster answers when your message includes:
- Your trade and what you build/install
- Team size (office + site)
- What you’re replacing (Word/Excel/folders)
- Workflows you care about (RAMS, planners, stock, docs, commercial)
- Any integrations needed (Microsoft/Google/Autodesk/Xero/QuickBooks)
Prefer email? info@zektrx.com
Manage your subscription.
Zektrx subscriptions are managed securely via Stripe. If you need to upgrade, downgrade or cancel, use the most recent “Manage subscription” link from your checkout confirmation page or Stripe email receipt.
Quick steps
- 1) Open your latest checkout confirmation (“thank you”) page.
- 2) Click “Manage subscription” to open the billing portal.
- 3) Change plan, update payment method, or cancel.
Trial note
The £5 trial gives 14 days of full Trade access and renews to Trade unless you downgrade or cancel.
Send a support or onboarding question.
Use this form for onboarding, integrations, billing, enterprise questions or anything you need to confirm before subscribing. If you’re looking to book a sales demo, use Contact for the fastest routing.
Support request
Tell us what you need help with.
Include trade, team size, workflows and any integration requirements.
Support FAQs.
Is this support page for existing customers?
This page is designed for prospects and teams not yet signed in. Existing customers should use in-app support where possible so requests include company context.
Do you have a security and data handling overview?
Zektrx is built with strict security headers and modern cloud foundations. If you have procurement or security questions, message us and we can share the right information for your review.
What should I include in my message?
Share your trade, team size, what you’re replacing today (Word/Excel/folders), the workflows you care about (RAMS, planners, stock, docs, commercial), and any integrations you need.
Can you help with integrations?
Yes. We can discuss Microsoft and Google foundations, OneDrive/Gmail workflows, Autodesk APS, mapping/weather data, and finance connectors such as Xero or QuickBooks.
Do you offer enterprise onboarding and SLAs?
Yes. Enterprise plans can include dedicated onboarding, account management, SLA agreements, API access and custom workflows depending on your requirements.